Joy Townsend set up A11 Medical Services Ltd after being a volunteer with St John Ambulance for many years, decided to leave there as she no longer liked the new commercial set up, then worked with a Private Ambulance company for about 5 years as a General Manager and decided it was time to go it alone and start this company to help fill a gap within the Event First Aid Medical field & Training. This was becoming apparent with Event Organisers being let down by the ‘bigger’ National providers. So, this was the beginning of A11 Medical Services Ltd.
Emergency Care Assistant (FREC4) / Event First Aider / Trainer / IQA
Joy has over 36 years experience in doing first aid and event medical cover across a diverse range of events throughout East Anglia. Examples include Norwich City Football Club, Marathons, the Royal Norfolk Show, Boxing, Horse Events of all types, Motor Sport (Bike/Car racing at Snetterton circuit and Motocross), Open Air Concerts and Village Fetes, plus much more. Joy is also an experienced Event Manager/Planner (including organising the levels of medical cover required and liaising with the event organisers & other clinical grades).
As well delivering clinical skills at events, Joy has a proven track record in delivering quality training for Event Medical teams, plus first aid training to members of the public and the commercial sector. As well as holding the FREC 3 & 4 qualifications, I also hold the FAA level 3 Award in Supervising First Aid for Mental Health (RQF), Level 4 IQA, The 15 Standards of Care Certificate, BLS for Dentists, Infection Control, Food Hygiene Level 2, Dementia and the level 3 Safeguarding of Children, Young People & Vulnerable Adults.