About Us

Joy Townsend set up A11 Medical Services Ltd after being a volunteer with St John Ambulance for many years, decided to leave there as she no longer liked the new commercial set up, then worked with a Private Ambulance company for about 5 years as a General Manager and decided it was time to go it alone and start this company to help fill a gap within the Event First Aid Medical field & Training. This was becoming apparent with Event Organisers being let down by the ‘bigger’ National providers. So, this was the beginning of A11 Medical Services Ltd.

Joy Townsend

Managing Director

Emergency Care Assistant (FREC4) / Event First Aider / Trainer / IQA

Joy has over 36 years experience in doing first aid and event medical cover across a diverse range of events throughout East Anglia.  Examples include Norwich City Football, Marathons, the Royal Norfolk Show, Boxing, Horse Events of all types, Motor Sport (Bike/Car racing at Snetterton circuit and Motocross), Open Air Concerts and Village Fetes, plus much more.  Joy is also an experienced Event Manager/Planner (including organising the levels of medical cover required and liaising with the event organisers & other clinical grades).

As well delivering clinical skills at events, Joy has a proven track record in delivering quality training for Event Medical teams, plus first aid training to members of the public and the commercial sector.

As well as holding the FREC 3 & 4 qualifications, I also hold the FAA level 3 Award in Supervising First Aid for Mental Health (RQF), Level 4 IQA, The 15 Standards of Care Certificate, BLS for Dentists, Infection Control, Food Hygiene Level 2, Dementia and the Level 3 Safeguarding of Children, Young People & Vulnerable Adults. My latest new qualification I have passed is L3 Certrificate in Emergency Response Ambulance Driving (CERAD).